In these conditions the following words and phrases are to be defined as the following: “Company”: Complete Steel Fabrication Limited a company registered in England and Wales under the company number . The registered office is at Unit 2 Mead Park, Industrial estate, Harlow, Essex CM20 2SE, which is also the main trading address. The VAT number is ……………………………….. The company is not known by any other name. “Contract”: this is any contract between the Company and the Customer for the sale and purchase of all Goods incorporated within these conditions. “Customer”: the company, firm or individual who agrees to buy the Goods from the Company. “Day”: a day when the main lending banks in England and Wales are open for business. “Delivery Point”: the location for delivery of the Goods specified in the Company’s quotation, order confirmation or as instructed by the Customer at the point of order. “Goods”: the Goods which the Company is to supply in accordance with these Conditions. “Price”: the agreed purchase price for the Goods as stated in the Company’s quotation or order confirmation. “Special Purchase Goods”: Goods that are sourced or modified specifically for the Customer by others.
2. FORMATION OF THE CONTRACT
2.1 The Contract represents the whole agreement between the Company and the Customer and no other terms, expressed in writing or orally, shall be incorporated into the Contract. 2.2 The Conditions of the Contract overrides any other terms which the Customer may subsequently seek to impose. 2.3 Any statement by an employee or representative of the Company (other than a Director) to: i. vary any of these terms or introduce any other terms, written or oral, into the Contract; ii. give any advice, make any representation, agree any condition precedent or enter into any collateral contract; iii. give any guarantee of delivery dates or times; shall not be binding on the Company unless confirmed by the Company in writing and signed by a Director. 2.4 The Customer’s order constitutes an offer by the Customer to purchase the Goods from the Company on these Conditions and the Contract between the Company and Customer is made by the Company’s acceptance of the Customer’s offer. 2.5. No contract shall subsist between the Company and the Customer until the Company accepts by e-mail the Customer’s order. 2.6. Acceptance of an order will be deemed complete and effectively communicated to the Customer at the time the Company sends an acceptance e-mail to the Customer. 2.7. All descriptions and illustrations contained in this web site or any price list or other information communicated to the Customer are intended merely to present a general idea of the Goods, and do not form any part of the contract between the Company and the Customer.
3.1. Any quotation given by the Company is valid for 30 days only unless otherwise stated therein. 3.2. Unless otherwise stated in the Company’s quotation, the Price of the Goods does not include: i. Packaging and delivery, which shall be charged in addition at the Company’s prevailing rates at the time of acceptance of order. ii. The provision of a test certificate (if required). iii. VAT, or any other customs duty or sales tax which may be added as required by rules or regulations currently in force, which shall be paid in addition at the rate prevailing on the date of the VAT invoice. 3.3. The Company reserves the right to make an additional charge in respect of preparation of working drawings or designs which are necessary for processing the Customer’s order or are requested by the Customer including, but not limited to, drawings for use by the Customer in connection with other associated building work or trades. 3.4. Where at any time before delivery of the Goods: i. there is an increase in the cost of raw materials, transport, components or labour; ii. there are any currency fluctuations increasing the cost of raw materials or components; iii. there are increases in alloy surcharges; the Company is at liberty to adjust the Price accordingly subject to giving the Customer notice of not less than 24 hours of the increase. 3.5. The Customer shall have no right of cancellation by virtue of the increase in the Price in accordance with Condition 3.4 unless such increase is in excess of 10% of the Price. Such right of cancellation shall be the only remedy available to the Customer and the Company accepts no responsibility for any losses arising there from. 3.6. The price of any Goods will be as quoted on the website from time to time; however whilst we will try to ensure that all prices are accurate, errors may occur. Should this happen we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. Any prepaid orders will be refunded. Prices will only be valid at the time they are quoted and if the Customer leaves the site or delays placing an order for longer than half an hour a revised quote will be issued. 3.7. If the Customer chooses to place an order by any means other than via the website i.e. by phone, fax, email or post or doesn’t complete the transaction entirely using the website, prices of the Goods may be higher or may incur an administration fee or surcharge which will be advised in the acknowledgement of order. 3.8. Prices are liable to change at any time, but changes will not affect orders in respect of which an Order Confirmation has been issued, unless delivery is not completed and the Customer has to re-order in accordance with these Supplementary Conditions, in which case the then current prices will apply. 3.9. If a delivery address is changed there may be a different delivery charge applied to the order. 3.10. Payment for all Goods must be by credit or debit card or may be applied to the Customer’s credit account with the Company if a pre-agreed credit facility has been set up and there is sufficient credit available. The Company will not charge a credit or debit card until the order is confirmed unless such charge is a result of a charge detailed in the Conditions or Supplementary Conditions; however in the case of a credit facility the charge will be applied when the order is dispatched.
4.1. All orders are accepted by the Company subject to materials and components being available to the Company from its suppliers and by accepting an order the Company does not give a warranty as to availability. 4.2. The Company reserves the right to vary the agreed specification of materials used if, in its opinion, the finished product will be of an equivalent or higher standard. 4.3. Goods that are modified specifically for the Customer or sourced specifically for the Customer are non returnable or cancellable after order.
5.1. Except in the case of Customers with a pre-agreed credit facility, the Goods shall be paid for in full prior to delivery and/or commencement of work by the Company, or on collection, as may be agreed by the Company. 5.2. The Company may, in its sole discretion, agree with a Customer a credit facility, in which event, subject to the Customer’s compliance with these Conditions: i. The Company will manufacture and supply Goods of an invoice value up to the limit of the agreed credit. ii. If the Customer’s credit limit is exceeded manufacturing and supply may be suspended until the Customer’s credit is reduced below the limit or the Company may terminate all contracts between the Customer and the Company. iii. The Company will invoice the Customer upon delivery of the Goods and the invoice will be payable by the end of the month following the month in which delivery is made unless a contrary arrangement is agreed in writing by the Company. iv. The Company may in its absolute discretion withdraw or reduce a Customer’s credit facility at any time for any reason in which event Condition 5.1 shall apply to all pending orders. 5.3. If the Customer fails to pay for the Goods or any other goods supplied by the Company by the due date the Company may:- i. Charge interest on overdue invoices at the rate of 2% per month calculated on a daily basis from the due date, provided that the Company reserves the right to claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. ii. Withhold manufacture or supply of any goods due to the Customer. iii. Appropriate any payment made by the Customer to such of the Goods (including goods supplied under any other contract with the Customer) as the Company may in its sole discretion think fit. iv. Require immediate payment in respect of all goods delivered to the Customer notwithstanding any other payment terms that may have previously applied. v. Terminate any or all contracts between the Company and the Customer. 5.4. The Customer may not withhold payment of any invoice or other amount due to the Company by reason of any right of set off or counterclaim for any reason whatever. 5.5. In addition to any right of lien to which the Company may by law be entitled the Company shall be entitled to a general lien on all goods of the Customer in the Company’s possession (even if such goods or some of them may have been paid for) for the unpaid Price of the Goods. 5.6. The Company shall have the right of set off for amounts owed to the Customer against amounts owed by the Customer. 5.7. If the Company has to resort to legal proceedings to recover the Price or part thereof from the Customer, the Company reserves the right to charge interest as above and its legal fees and disbursements.
6.1. Delivery shall be deemed to take place at the moment the Customer instructs the Company’s driver to position his vehicle for discharge of the Goods at the Delivery Point or, in the event that the Customer collects and/or transports the Goods from the Company, the moment of loading onto the Customer’s or Customer’s contractor’s vehicle or handing to the Customer. 6.2. The Customer waives the right to deny delivery has taken place when a delivery note identifying the Goods has been signed by or on behalf of the Customer. 6.3. Any time(s) and date(s) specified for delivery of the Goods shall be treated as estimates only. Time shall not be of the essence of the Contract, nor may be made so. 6.4. In the event that the Company fails to deliver Special Delivery Goods by the agreed date and time, or in the case of any other Goods within 14 days of the agreed delivery date, the Customer shall be entitled to give 7 days notice in writing requiring delivery failing which the Customer may rescind the Contract. 6.5. The Company may deliver by separate installments, each of which may at the Company’s option be invoiced and paid for in accordance with the provisions of these Conditions. 6.6. Subject to the other provisions of these Conditions, the Company shall not be liable for any indirect or consequential loss (both of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay or failure in the delivery of the Goods (even if caused by the Company’s negligence or deliberate breach). 6.7. The Company will refuse to deliver any Goods over roads or other ground which the Company considers unsuitable and any resultant abortive costs incurred will be paid by the Customer to the Company. 6.8. It is the Customer’s responsibility to offload the Goods at the Delivery Point in a safe manner and to provide, free of charge, adequate labour and equipment for this purpose. 6.9. Without prejudice to any other right or remedy the Company may have, if for any reason the Customer fails to accept delivery of any of the Goods when they are ready for delivery, or the Company is unable to deliver the Goods on time because the Customer has not provided appropriate instructions, documents, licenses or authorisations: i. risk in the Goods shall pass to the Customer (including for loss or damage caused by the Company’s negligence); ii. the Goods shall be deemed to have been delivered; iii. the Company may store the Goods until delivery, whereupon the Customer shall be liable for all related costs and expenses (including, without limitation, storage and insurance); and iv. after 5 days of the refused or failed delivery the Company may in its absolute discretion sell the Goods and credit the proceeds against the Price, and the Customer shall be liable to the Company to the extent of any shortfall. 6.10. With the exception of Special Purchase Goods the Company will, subject to Condition 8, accept the return of Goods which have been delivered subject to the following conditions: i. Goods must be returned to the Company in their original condition and in their original packaging; ii. the Customer must notify the Company in writing within 5 days of delivery of the wish to return the Goods stating the relevant dispatch note number; iii. Goods delivered on the Company’s transport will be collected by the Company’s transport but only when a request for collection has occurred and bona fide collection paperwork has been raised by the Company for the driver to collect these goods; iv. in the case of deliveries made by the Company’s authorised carrier, Goods must be returned within 7 days of delivery quoting the relevant dispatch note number(documentation should be retained and not handed to the Company’s local representative); v. the Company reserves the right to levy a handling charge. Goods accepted for return and in respect of which there is proof of collection paperwork, upon inspection in accordance with paragraph 12 hereof and by agreement with the Company, the goods will be credited at the Price and the handling charge (if any) applied; and vi. Goods to be returned, which were originally collected by the Customer, should be adequately packed and dispatched at the Customer’s risk freight prepaid clearly labeled to Returns Department, Complete Steel Fabrication, Unit 2 Mead Park, Industrial estate, Harlow, Essex CM20 2SE
7. PROPERTY AND RISK
7.1. Ownership of the Goods remains with the Company and will not pass to the Customer until the earlier of the following events: i. the Company is paid for all the Goods and no other amounts are owed by the Customer to the Company in respect of other goods supplied by the Company; or ii. the Goods are permanently incorporated in other goods; (but this shall not apply where the Goods are permanently incorporated into other Goods supplied by the Company) or iii. the Goods are subjected to a manufacturing or construction process (which shall exclude decoiling, cutting, slitting, punching, binding or re-bundling). 7.2. If the Customer is overdue in paying for the Goods or any other goods supplied by the Company, the Company may, if still the owner recover and resell them. The Customer gives the Company irrevocable authority to enter the premises or land upon which the Customer is working or which the Customer owns or leases for this purpose and for the purpose of inspecting the Goods, labeling them and/or recovering them. This does not affect any other right of the Company. 7.3. Until the Customer has paid the Company for the Goods and all other goods which the Company has supplied to the Customer, the Customer: i. holds the Goods on a fiduciary basis as the Company’s bailee; iii. must not assign to any other person any rights arising from a sale of the Goods without the Company’s written consent; iii. must store the Goods separately from all other goods held by it so that they remain readily identifiable as the Company’s property; iv. must not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;. v. must maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery (holding the proceeds of any such insurance in trust for the Company in respect of the Goods); vi. must give the Company such information relating to the Goods as it may require from time to time. 7.4. If the Customer sells the Goods, any such sale shall be a sale of the Company’s property on the Customer’s own behalf and the Customer shall deal as principal when making such a sale. 7.5. Risk in the Goods passes to the Customer upon delivery. 7.6. The Company shall be entitled to recover payment for the Goods notwithstanding that ownership of any of the Goods has not passed from the Company. 7.7. The Customer must insure the Goods against all insurable risks for the Price due to the Company for the Goods. 7.8. If the Goods are destroyed by an insured risk before the Customer has paid for them, the Customer shall hold the insurance proceeds as the Company’s trustee. 7.9. On termination of the Contract, howsoever caused, the Company’s (but not the Customer’s) rights contained in this Condition 7 shall remain in effect.
8.1. The Customer shall be deemed to have accepted the Goods upon delivery and it shall be conclusively agreed that the Goods are in accordance with the Contract unless: i. within 5 days after delivery and prior to their use or resale the Customer serves on the Company a written notice specifying the alleged defect in the quantity, quality or state of the Goods which would be apparent upon careful inspection or by such testing as it is reasonable in all the circumstances for the Customer to undertake and thereinafter provides the Company with a reasonable opportunity of inspecting or testing the Goods before they are used or resold; or ii. in the case of delivery by a third party carrier within twenty-four hours after delivery and prior to their use or re-sale the Customer gives the Company verbal or written notice specifying the matters required under 8.1.1 above provided that the Customer has not taken delivery of the Goods with damaged packaging; or iii. if the alleged defect in the quality or state of the Goods would not be apparent upon careful inspection or reasonable testing the Customer serves on the Company written notice of such defect forthwith upon its discovery, and in any event not more than 6 months after delivery, specifying the matters complained of and affording the Company a reasonable opportunity of inspecting or testing the Goods. 8.2. The Company may in its absolute discretion require the return of the Goods and such return/collection shall not be construed as an admission of any liability.
9.1. In addition or subject to any other warranty or condition previously agreed in writing, the Company warrants that, subject to the terms of Condition 9, the Goods are of satisfactory quality and correspond, within reasonable tolerance levels, to the quantity ordered and to the Company’s specification or description of the Goods. 9.2. The Goods are sold on the basis of weighed weight or calculated weight or quantity according to the Company’s practice for that product. Sizes are supplied within the tolerances as laid down by the manufacturers of the product. Where weighed weight is chargeable, the count is not guaranteed and claims based solely upon count cannot be accepted. The Goods shall be deemed to be within reasonable tolerances and the Company shall have fulfilled the Contract if the Goods delivered are within a tolerance of 10 per cent above or below the quantity ordered. 9.3. The Goods will only be supplied within the tolerances stated in the current British Standard or European Standard for the appropriate product, where such a standard exists, or if it has been expressly requested in writing by the Customer and expressly specified by the Company on its delivery note and invoice. 9.4. Any statement in a British or European Standard as to suitability of the Goods for any purpose is excluded. 9.5. Except as provided in Condition 9.1 all terms, conditions, warranties or descriptions implied by law or expressed orally by the Company’s employees or agents or otherwise, as to the quantity, quality or fitness for the purpose of the Goods or their conformity to any samples or description provided by or on behalf of the Company are expressly excluded, except where the Goods are of a type ordinarily bought for private use and the Customer is not buying or holding out as buying the same in the course of a business. 9.6. The Company shall not be responsible for the accuracy or suitability of any drawing design or specification supplied by the Customer to the Company in relation to the Goods notwithstanding that the Company may have inspected, commented or relied upon the same in the manufacture and/or supply of the Goods.
10.1. Subject to Condition 11 below, provided that the Customer has complied with Condition 8, if the Goods or any part thereof are defective in quality or state or otherwise not in accordance with the Contract then if the Company and the Customer do not agree that the Customer shall accept the Goods at a revised Price or that the Goods should be made good at the Company’s expense the Company will accept the return of the Goods by the Customer and at the Customer’s option either: i. repay or credit the Customer the Price and any reasonable costs incurred by the Customer for the purpose of transporting the Goods back to the Company; or ii. replace the Goods by delivering replacement goods as soon as reasonably practicable and in all other respects in accordance with the Contract.
11. COMPANY LIABILITY
11.1. The Customer shall have no right of rejection of the Goods and the Company shall have no liability for negligence or breach of contract except as provided in Condition 10, which clause is in substitution for any other legal remedy of the Customer. 11.2. The Company shall have no liability for ascertaining whether the Goods are suitable or reasonably fit for the purpose for which they were ordered or for any other advice it may give whether by itself, its employees or agents as to the application or suitability of Goods for any purpose whatsoever. 11.3. The Company shall not be liable for any loss or damage to the Goods in transit that are at the Company’s risk where the Customer’s packing and protection specification differs from that recommended by the Company. 11.4. Nothing in these Conditions excludes or limits the liability of the Company: i. for death or personal injury caused by the Company’s negligence; or ii. under section 2(3), Consumer Protection Act 1987; or iii. for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or iv. for fraud or fraudulent misrepresentation. 11.5. Subject to Conditions 6.6 and 11.4 i. the Company’s total liability in contract, tort (including negligence, deliberate breach or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Price; and ii. the Company shall not be liable to the Customer for: (a) loss of income or revenue; (b) loss of profit; (c) loss of business; or (d) depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused and even if caused by the Company’s negligence or deliberate breach) which arise out of or in connection with the Contract.
12. FORCE MAJEURE
The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Customer (without liability to the Customer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), collapse of building structures or failure of plant and/or machinery or restraints or delays affecting carriers or utilities or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 28 days, the Customer shall be entitled to give notice in writing to the Company to terminate the Contract.
13. NON PRIMES
13.1 Any statement, specification, description or other information provided by the Company in respect of non-primes is given in good faith but the Company can accept no responsibility for its accuracy. 13.2 Goods sold as “non-prime” or Goods which the Company and the Customer agree to be “nonprime” are sold in their actual state, as seen, without warranty and with all faults whether or not the Goods have been inspected by the Customer prior to delivery 13.3 The Company shall have no obligation to replace or make good non-prime goods or entertain any claim whatsoever in respect thereof and the Customer shall indemnify the Company against all claims made against it and all losses, liabilities, costs and expenses which arise out of loss or damage to property or injury to or death of any person caused or alleged to be caused by or consequent upon the supply of a product (as defined in Section 1 of the Consumer Protection Act 1987) to the Customer as “non-prime” or to any third party by the Customer which comprises nonprime goods sold to the Customer by the Company or which has a component or components or includes or is otherwise manufactured from any non-prime goods supplied by the Company whether or not such claim is made pursuant to the said Act. 13.4 If the Customer shall resell non-prime goods the Customer shall ensure that a provision in similar form to this condition is incorporated in the contract for such resale unless prior to reselling such goods the Customer has caused the goods or such part thereof as the Customer resells to comply with a recognised specification or standard.
14.1 If the Customer i. has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Customer or notice of intention to appoint an administrator is given by the Customer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolutions passed or a petition presented to any court for the winding-up of the Customer or for the granting of an administration order in respect of the Customer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer; or ii. suffers or allows any execution, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under the Contract or any other contract between the Company and the Customer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Customer ceases to trade; or iii. encumbers or in any way charges any of the Goods; then the provisions of Condition 14.2 shall apply. 14.2 In the event of any of the circumstances under clause 14.1 arising then: i. the Company may terminate the Contract or suspend further deliveries under the Contract; ii. if the Goods have been delivered but not paid for, the Price shall become due immediately regardless of any previous agreement to the contrary; iii. the Customer’s right to possession of the Goods shall terminate immediately.
15.1. The Contract shall not be assigned by the Customer to any third party without prior written consent of the Company. 15.2 The Company may assign any benefit or sub-contract performance of the Contract.
16. INTELLECTUAL PROPERTY
16.1 The Customer indemnifies the Company against all actions, proceedings, claims, costs and expenses which may be brought against or incurred by the Company by reason of its supplying the Goods or applying any process or service in relation to goods of the Customer in accordance with any such drawings, specifications or other information whether or not it alleged in such actions, proceedings and claims that any patent mark design copyright or other intellectual property or other exclusive right of any third party has been infringed.
17. DATA PROTECTION
17.1 The Customer consents to the Company processing any personal data the Company may from time to time receive in the course of dealings with the Customer in relation to the Customer and any partner, officer, servant, agent or referee of the Customer. 17.2 The Customer warrants to the Company that it has the authority of the individual to whom the personal data relates. 17.3 The Company may make periodic searches at credit reference agencies and fraud prevention agencies to manage the Customer’s account, to take decisions regarding credit, including whether to make available or to continue or extend existing credit. A record may be kept of this search and the Customer agrees to the Company sharing this information. 17.4 The Customer consents to the electronic transfer of any personal data collected pursuant to this Condition 17 outside of the European Economic Area for the purpose of data processing.
18.1 Each right or remedy of the Company under the Contract is without prejudice to any other right or remedy of the Company whether under the Contract or not. 18.2 If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, void-ability, un-enforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect. 18.3 Failure or delay by the Company in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract. 18.4 Any waiver by the Company of any breach of, or any default under, any provision of the Contract by the Customer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract. 18.5 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it. 18.6 The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts. 18.7 The Company has the right to revise and amend these Conditions from time to time to reflect changes, including without limitation, in market conditions affecting our business, changes in technology, changes in prices and payment methods, changes in relevant laws and regulatory requirements and changes in the Company’s system’s capabilities. 18.8 The Customer will be subject to the policies and Conditions in force at the time that you order the Goods, unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by the Customer), or if the Company notifies you of the change to those policies or these Conditions before delivery or in the case of Goods the Company sends you the Dispatch Notification (in which case the Company has the right to assume that the Customer has accepted the change to the Conditions). 18.9 The Company intends to rely upon these Conditions and any document expressly referred to in them in relation to the subject matter of any Contract. 18.10 In entering into a Contract, neither party has relied on any representation, undertaking or promise given by the other or which can be implied from anything said or written in negotiations between the parties prior to such Contract except as expressly stated in these Conditions.
19.1. All notices given by the Customer to the Company must be given to Complete Steel Fabrication, Unit 2 Mead Park, Industrial estate, Harlow, Essex CM20 2SE. The Company may give notice to the Customer at either the e-mail or postal address the Customer provided when placing an order. Notice will be deemed received and properly served immediately when posted on the Company’s website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee
20. WRITTEN COMMUNICATIONS
20.1. Applicable laws require that some of the information or communications the Company sends to the Customer should be in writing. When using the Company’s website, the customer accepts that communication with the Company will be mainly electronic. The Company will contact the Customer by e-mail or provide information by posting notices on its website. For contractual purposes, the Customer agrees to this electronic means of communication and acknowledges that all contracts, notices, information and other communications that the Company provides to you electronically comply with any legal requirement that such communications be in writing. This Condition does not affect any statutory rights.
21. BS QUALITY STATEMENT
21.1. The Company is committed to a comprehensive quality assured system following the guidelines set out in BS EN ISO9001:2000 which aims to provide consistent service, giving quality materials correctly, first time every time. Explanation of *Codes: *A = Quality Assured sourced material with lot-traceability, *B = Quality Assured sourced material, *O = Non Quality Assured material – In the absence of any code the product shall be deemed outside the scope of registration. Telephone calls may be recorded for training and / or security purposes
What our clients say
It’s fair to say our dealings with complete steel fabrication were hassle free, competitive, but most importantly we received our order on time and it fit like a clove, Great job guys, highly recommend.
Complete steel fabrication made every effort to ensure that all our needs were met. Keeping all works within programme boundaries. Complete steel fabrication were able to provide the best of both worlds: Personal service at competitive rates.
From our initial enquiry, through to attending site to check measurements and then production and delivery of our steel beams, Complete steel fabrication made every effort to ensure that all our needs were met. In an industry where competitiveness is high and a need for good service comes at a premium, Complete steel fabrication were able to provide the best of both worlds: Personal service at competitive rates.